Refund policy
Urban Reflections Return Policy
Return Window
Returns are accepted within 14 days of purchase (in-store) or 14 days after receiving your online order.
In-Store Return Policy
Urban Reflections’ brick-and-mortar location does not offer refunds.
For in-store purchases, we gladly offer:
- Exchange, or
- Store credit
All items must meet the same eligibility requirements listed below.
Online Return Policy
To qualify for an online return and refund, items must be:
- In the same condition they were received
- Unworn / unused, with original tags
- In their original packaging
- Accompanied by a receipt or proof of purchase
Free return shipping is provided for approved online returns.
All approved returns are subject to a 4% restocking fee.
To start a return, email urbanreflections.mi@gmail.com.
Items sent back without requesting a return first will not be accepted.
Final Sale Items
The following collections are final sale and cannot be returned or exchanged:
- Urban Reflections Rewind (Vintage + Retro) — all vintage/retro sales are final in-store and online
- All sale items
- Gift cards
Damages & Issues
Please inspect your order upon arrival. Contact us immediately if an item is defective, damaged, or incorrect so we can make it right.
Exchanges
For in-store purchases: exchange or store credit only, no refunds.
For online orders: return the item (if eligible), and once accepted, you may place a new order.
Refunds for Online Orders
Once we receive and inspect your online return, we’ll notify you of approval.
Approved refunds will be processed to your original payment method within 10 business days.
If it has been more than 15 business days since approval, email us at urbanreflections.mi@gmail.com.